Yes, we know that a person have lose your Savings Account Statement or CD Certificate, the bank will replace it, but we are not a bank, so we do whatever we aim. Don't waste this gift, when you easily exchange it for either a gift card you do want, and a cashier's check. https://Groups.google.com/g/giftcard-mall-my-gift-info/c/lJb4jNQqwjY