"Extending IT service management abilities further than technologies services to address business enterprise-centric use circumstances; running service demand and provide by way of a common platform, portal, and service catalog; and dashing up innovation and workflow automation via PaaS/minimal-code enhancement tooling." - Charles Betz, Forrester Possibility Management: ITIL provides ... https://enterpriseservicemanageme84814.blogmazing.com/32547209/the-smart-trick-of-enterprise-service-management-esm-that-nobody-is-discussing